JOB ROLE
Manage Large Services engagement(s) [Multi Million $] ,work closely with Customer’s Senior Management and drive the team towards customer delight.
JOB ROSPONSBILITIES:
Program Management:
Define and monitor Program Governance
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
Manage Engagement level risks, issues and work out / drive the action plan, along with team
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation & excellence.
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
Work collaboratively with Dev managers, Architect to drive the engagement towards customer delight.
Manage the day-to-day activities; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters
Communicate and collaborate with internal and external stakeholders as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
Drive Steering committee(s) with customer’s senior stakeholders
Team Management:
Coach and train project teams on Software Development processes and best practices
Keep the team motivated and drive them towards customer delight
Understand culutal nuisances and drive cross cultural teams
Customer Management:
Provide inputs to strategic plans and work as a extended arm for customer’s Senior stakeholder
Make decisions and communicate trade-offs and risks; drive key decisions across projects
Financials and Business Acumen:
Contribute in P&L related activities
Identify and Drive actions for engagement’s profitability improvisation
Drive presales activities for business expansion
Desired for the Position:
16-18 years of Software Development experience, in BFSI domain
7-9 years of Program Management experience
Experience in Managing team (s) in Offshore/Onsite model
Should possess good communication and problem solving skills
Should have strong client management and interaction experience
Proficient with MS Project or similar software and MS Office applications
Experience in leading cross-functional project teams, consistes of 30-40 members
Strong persuasion and negotiation skills, including conflict resolution skills
Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization
Self-motivated with ability to drive multiple projects
