Duties & Responsibilities:
Resident Management and Support:
- Serve as the primary point of contact for residents.
- Address and resolve resident concerns and complaints promptly and professionally.
- Organize and facilitate community-building activities and events.
Administrative Duties:
- Oversee the onboarding and orientation process for new residents.
- Maintain accurate records of resident information and accommodation occupancy.
- Prepare and manage budgets, ensuring efficient use of resources.
Facilities Management:
- Ensure the accommodation facilities are clean, safe, and well-maintained.
- Coordinate with maintenance staff for repairs and regular upkeep.
- Implement health and safety policies and procedures.
Community Engagement:
- Foster a positive and inclusive community atmosphere.
- Organize social events, workshops, and activities to enhance resident engagement.
- Facilitate communication between residents and management.
Compliance and Regulations:
- Ensure compliance with local regulations and standards related to residential facilities.
- Conduct regular inspections to maintain compliance and address any issues.
Conflict Resolution:
- Mediate conflicts between residents and address behavioral issues.
- Implement and enforce community rules and policies.
Support Services:
- Provide information and support for residents' health and well-being.
- Connect residents with appropriate resources and services as needed.
Skills:
Strong organizational and multitasking abilities.
Excellent interpersonal and communication skills.
Conflict resolution and problem-solving skills.
Proficiency in MS Office and property management software.
