Job Summary:
The Operations Manager will oversee the day-to-day operations of the academy, ensuring efficient and effective management of all programs and activities. This role requires a dynamic individual with strong leadership, organizational, and communication skills to drive the success of the academy.
Key Responsibilities:
1. Program Management:
- Oversee the planning, implementation, and evaluation of all basketball programs and activities.
- Ensure all programs are delivered to the highest standard and meet the needs of participants.
- Develop and manage the program schedule, including training sessions, camps, and tournaments.
2. Financial Management:
- Prepare and manage the annual budget for the academy.
- Monitor and control expenses to ensure financial sustainability.
- Oversee billing, payments, and financial reporting.
3. Sales
- Present to clients in order to close deals
- Do up invoices and update slides if needed
- Generate leads such as cold-calling, warm leads, via social media etc
4. Marketing and Promotion:
- Develop and implement marketing strategies to attract new participants and retain existing ones.
- Manage the academy’s social media presence and website content.
- Coordinate promotional events and community outreach activities.
5. Customer Service:
- Ensure excellent customer service is provided to all participants and their families.
- Address any concerns or issues promptly and professionally.
- Maintain effective communication with participants, parents, and stakeholders.
6. Compliance and Safety:
- Ensure all programs and activities comply with relevant regulations and standards.
- Implement and enforce health and safety policies and procedures.
- Conduct regular risk assessments and safety drills.
Qualifications:
- Diploma in Sports Management, Business Administration, or a related field.
- Proven experience in operations management, preferably in a sports or educational setting.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Financial management experience, including budgeting and expense control.
- Proficiency in Microsoft Office and familiarity with scheduling software.
- Passion for basketball and youth development.
