- Manages teams deployed to the client who are handling Service Desk Support, Data Center Operation, VIP Support/Onsite Desktop Support
- 1st level absence approval and appraisal for engineers
- Manage the following:
- Resource Centre (Asset Tracking/Reconditioning/Issuance/Secure Erasure/Disposal)
- Symantec Endpoint Security (SEP) / Microsoft Defender for Endpoint (MDE)
- Microsoft System Center Configuration Manager (SCCM) / Company Portal
- Microsoft Azure Administrator Portal
- 24/7 VIP Support o Data Center 24/7 Monitoring and Response
- Any ad-hoc duties as assigned
