Job title: Assistant Boutique Manager
Job purpose
Be part of the positioning of Lladro as a Global Luxury Brand by being a key member of the Singapore Lladro Boutique. You will assist the store Manager in achieving the store budget and brand goals of quality and quantity, through the management of the store sales team. You will also collaborate in the implementation of marketing activities throughout the year.
Job scope:
1. Oversee stores (Takashimaya & Paragon) when the Boutique Manager is off duty.
2. Assistance to the Boutique Manager in all the duties: sales and budget, retail operations and administration, customer service, merchandising and promotions, and staff.
2. Proper execution of paperwork for all stores. Accuracy of all receipts.
3. Maintain good customer relationship and regular update of products to customers.
4. Ensure good housekeeping of stores.
5. Ensures the stock model, according to the guidelines set by the Company and carry out inventories according to the established periodicity.
6. Collaborate into achieving the sales target.
Responsibilities:
1. Achieve sales target.
2. Maintain excellent relationship with customers.
3. Take instructions from boutique manager on the running of daily matters.
4. Ensure all paper works are filed accordingly.
5. Good housekeeping of stores.
6. Maintain good visual merchandising display.
7. Monthly stock take
Requirements:
· Educational level: Secondary School Education (post-secondary education will be appreciate)
· Years of relevant working experience: 2 years
· Nationality: Singapore citizen
Conditions:
· Basic salary starting 3500 SGD month (depending on the candidate) subject to CFP.
· Fixed allowance/ incentive Nil
· Sales commission as per Incentive Policy of the Company in force.
· AWS 1-month gross salary upon completion of the calendar year (or prorrata)
· Performance Bonus-Nil
· Working location Singapore (Takashimaya & Paragon)
· Working hours 6 to 7 off days a month with the requirement to work on 2 shifts roster to fix into the operation hours. He/she will will be required to work on public holidays (but will be replaced accordingly). Overtime can be required from time to time.
· Medical benefits: the employee will be entitled to consult any of the company panels of doctors and the cost of such consultation and medicine prescribed will be borne by the Company medical insurance. Amount permitted to be according to the company's medical insurance.
· Probation period: 3 months
Key competences and skills:
· Communication Skills: ability to communicate effectively and persuasively with both the team and customers.
· Exceptional Customer Service: Provide high-quality customer service, anticipating customer needs and delivering a personalized experience.
· Relationship Management: Build and maintain strong relationships with customers, as loyalty is crucial in the luxury sector.
· Leadership and Teamwork Skills: Ability to motivate and guide the team, ensuring everyone works towards common goals and maintains high service standards.
· Problem-Solving Skills: Effectively hand difficult situations or resolving issues, especially in a luxury sales environment.
· Results Orientation: Focus on achieving and exceeding sales targets, using effective strategies to drive performance.
· Aesthetic Sense and Presentation: Having a good sense of style and presentation of their selves and attention to detail of the Boutique.
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
