· Oversee the daily operations of the outlet for efficient operations.
· Plan and assign daily workloads to team members.
· Plan team members’ work schedules and compile timesheet
· Report on management regarding sales results and productivity
· Handle preparation and ensure desired quality and standards service are achieved
· Develop marketing strategies to improve sales and profitability
· Provide excellent service experience to all customers
· Handle all customer queries and feedback in a professional and timely manner
· Ensure that policies and standard operating procedures are strictly adhered to
· Guide and monitor work performance of all staff
· Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
· Analyze and resolve problems in a timely and accurate manner
· Oversee purchasing to stay within budget
· Able to perform additional duties as requested by the Management as and when required
