We are seeking a dynamic and experienced Operations Manager for our Food & Beverage division to be responsible for the overall operations of the outlets and ensuring a consistent and outstanding guest experience. The candidate will oversee all areas of service within the outlet, including training, motivating and retention of the team, food cost, labour cost, P&L responsibility, staffing plans, safety, and hygiene, all whilst adhering to all company policies and procedures and brand guidelines.
Job Description & Requirements
- Preferred experience in chain QSR will be an added advantage.
- Ensuring company policies are followed.
- Optimizing profits by controlling costs.
- Hiring, training and developing new employees.
- Resolving customer issues to their overall satisfaction.
- Maintaining an overall management style that follows company best practices.
- Providing leadership and direction to all employees.
- Ensuring product quality and availability.
- Preparing and presenting employee reviews.
- Working closely with Area Managers to lead staff.
- Overseeing retail inventory.
- Organizing employee schedule.
- Ensuring that health, safety, and security rules are followed.
- Taking disciplinary action when necessary.
- Ensuring a consistent standard of customer service.
- Motivating employees and ensuring a focus on the mission.
- Completing tasks assigned by the General Manager accurately and efficiently.
- Supporting and maintaining merchandise and a visual plan.
- Maintaining stores to standards, including stocking and cleaning management as needed.
Operational Management
- Oversee daily outlet operations, ensuring seamless execution and high standards.
- Maintain high standards of food quality, service, and cleanliness.
- Implement and maintain effective operational policies and procedures.
- Address operational challenges to identify and resolve performance issues.
- Manage the outlets with attention to detail and genuine care.
Strategic Planning and Financial Management
- Develop and implement strategic plans to enhance F&B operations, increase profitability, and improve customer satisfaction.
- Manage F&B control costs and maximize revenue.
- Perform financial analysis and reporting to monitor performance and make data-driven decisions.
- Identify, evaluate, and recommend new markets, products, or services.
Project Management
- Plan and execute investment and reinvestment projects, including new outlet openings, remodels, and equipment purchases.
- Suggest refurbishment or remodelling plans to align with brand needs and industry trends.
Customer and Guest Relations
- Oversee the quality of food and service, acting as the main point of contact for guest satisfaction.
- Collaborate with marketing and other stakeholders to design effective menus, ensuring excellent quality and fair pricing.
- Provide exceptional and professional interactions with guests and staff.
Team Leadership and Development
- Provide strong leadership to the F&B team, fostering a positive and productive work environment.
- Mentor and develop team members to help them reach their full potential.
- Encourage proactive and flexible problem-solving among staff.
- Lead front-of-house operations effectively.
Other Responsibilities
- Proactively take on additional responsibilities as required.
- Operate with creativity and flexibility to adapt to changing circumstances.
- Perform any other additional responsibilities as assigned
Job Requirement
- Bachelor’s diploma or degree in hospitality management
- At least 10 years of experience in the F&B industry and 8 years of senior managerial experience is required for this role.
- Proven track record of successfully managing and growing F&B operations.
- Experience in financially and commercial planning.
- Willing to work flexible hours, including evenings, weekends and holidays.
- Experience in chain restaurant or QSR will be advantageous.
Interested candidates please write in with your resume to us with the following details:
1. Personal details and availability
2. Employment history and justification for leaving
3. Current and expected salary
