Work Time:
• APJ (08:30 - 17: 30 SGT)
Location:Singapore
Job Description:
- Daily monitoring and troubleshooting of our distributed server landscape will be part of the task together with project work.
- Verifying the compliance and integrity of our systems is key to keep a high level of quality.
- Performance optimization and capacity monitoring is as essential as the resolution of end user problems through SAP’s internal ticketing system.
- Changes done to our landscape also include updating or creating documentation for level 3 Niche Area service.
1. Windows Server administration
Installing, configuring, and maintaining Windows Servers
Pre-requisites:
- Min 5 – 7 years of hands-on experience with Windows Server administration
- Last 2 major versions for all hard- and software
- Expert knowledge of Windows troubleshooting
- Expert knowledge of installation, configuration and troubleshooting of Microsoft cluster Services
- Experience knowledge of MS Hyper-V
2. VMware vSphere administration
Installing, configuring, and maintaining vSphere ESXi
Pre-requisites:
- Min 5 – 7 years of hands-on experience with VMware vSphere administration
- Expert knowledge
- o vSphere ESXi, Virtual Center and VMware update manager
- o virtual machine technology
- o vSphere troubleshooting (ESXi & VMs)
- Expert knowledge in troubleshooting on ESX servers using Command line / PowerCLI
- Expert knowledge of storage protocols
3. Server Hardware (HPE preferred)
- Remote management
- Firmware updates and patches
- Guiding hardware upgrades / FRU
- Singapore Data Center support
Pre-requisites:
5 years of hands-on experience with server hardware. (HPE preferred)
4. NetApp Storage administration
- Remote management
- Firmware updates and patches
- Troubleshooting (WAFL/NFS/iSCSI/SMB/CIFs)
Pre-requisites:
5 years hands on experience of NetApp storage administration would be beneficial
Expert knowledge
o PowerShell (ability to read, modify and create scripts)
o ITIL processes and ticket handling
o IT security concepts
5. Azure Cloud Administration
Configure, deploy and manage Azure Cloud assets
Pre-requisites:
- Min 1-2 years of hands-on experience in Azure Compute Instance, Storage Accounts, Networking and Managed Databases
- Practical knowledge with managing via Azure CLI, Azure Powershell and Portal
- Basic security contextual knowledge in Azure NSGs, RBAC and API keys
6. Monitoring IT Support Tickets / emails / hotline
7. Good network knowledge
- Good knowledge of TCP/IP (v4) protocol
- Troubleshooting network connectivity
- Good understanding of router & switch configurations (VLAN/Trunk/ACL)
8. Desired knowledge
- Hands on experience with MS SCOM operations
- Basic Project Management experience
- Vendor support ticket creation and follow-up for Netapp, Microsoft, VMware and HPE
