BENEFITS
- Outlet monthly sales incentive
- 5 Days work per week
- 44 hours weekly (OT & Off in lieu compensation)
- Staff Meals provided
- Transport from Vivo MRT to FOC Sentosa directly in and out daily
- Referral Fee (Up to $3000/-) *
- Uniform provided
- Career Growth Opportunities
- Employee discount of 25%
- Birthday treat for 2pax (Worth up to $150)
- Leave Benefits
- Medical Benefits
RESPONSIBILITIES AND MEANS
· Provide upscale guest service experiences for clients throughout their meal
· Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
· Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
· Oversee reservations and financial transactions
· Actively listen to and resolve complaints
· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
· Coordinate and manage communication between customers and staff and follow up to ensure we resolve customer concerns
· Educate customers on the menu and specials of the day
· Appraise team’s performance and produce regular reports
· Analyze customer feedback from customers and online reviews and suggest ways to improve ratings
· Establish friendly relationships with regular diners
· Be familiar with menu, promotions and service procedures.
· Provide full assistance to guests concerning general queries at the restaurant.
· Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
· To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
· To familiarize with the work nature and responsibilities of floor staff and all the restaurants events.
