Job Description & Responsibilities
- Managing the regional operation with the direction of the Directors on day to day business of the outlets and regional profit and loss performance.
- Provide inspired leadership for the organization.
- Make important policy, planning and strategy decisions.
- Develop, implement and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Support worker communication with the management team.
Outlets Management
- Outlet sales budget (or target) management; and management of KPIs.
- Outlet cost control: Labour cost, food cost, operating cost; e.g. utilities, disposable products and others.
- Improving on outlet operation flow and SOP manual.
- Improving on outlet promotion and marketing activities.
- Well versed in menu and operations, train and lead the team to achieve higher performance.
- Handling or dealing with customer feedback, complaint and comment in a professional way.
People Management
- Involving team members recruitment and hiring.
- Conduct and review training such as orientation, on the job training (OJT) and others.
- Monitor team members’ training progress and performance evaluation.
Other
- Plan and conduct monthly outlet meeting with target and action plan.
- Monthly outlet performance analysis and audit, analysis and action plan.
- Ensure outlets compliance with all relevant regulation and legislation, e.g. labour laws, hygiene standards, licenses for business, liquor and others.
