- Mechanical experience in pumps, compressor is a plus
- Travel to APAC may be required due to business needs
- 5 Days, up to $4,800
Responsibilities:
- Perform in house repair and manage all workshop activities
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
- identify and translate customers’ requests;
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers;
- Occasionally promote to customers technical training sessions and sales of spare parts and repairs;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- Maintain proper records of interaction with customers within the CRM tool
Requirements:
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
- With mechanical hands-on experience.
- Be service oriented and customer focused
- Be safety conscious
- Be autonomous, rigorous in your work, organize and be able to work under pressure.
- Be willing to travel if needed.
Please submit your updated resume in word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Alternatively, you may email the updated resume to [email protected]
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Registration Number: R1215110
EA Personnel: Maggie Ye Kai