AI Interaction Designer

Key Accountabilities:

Script Design:

• Develop and design engaging and effective conversational scripts for robot caller systems.
• Ensure scripts are clear, concise, and align with business objectives and user needs.
• Regularly update and refine scripts based on feedback and performance data.

Logical Reasoning:

• Utilize rigorous logical reasoning to anticipate and address various user responses and scenarios.
• Design conversation flows that handle edge cases and maintain a natural conversational tone.

Attention to Detail:

• Ensure high accuracy and attention to detail in script content and flow.
• Perform thorough testing and validation of scripts to identify and fix issues.

Collaboration:

• Work closely with cross-functional teams, including software developers, business analysts, and customer service representatives, to gather requirements and insights.
• Participate in team meetings to discuss script improvements and share progress updates.
• Incorporate feedback from stakeholders to enhance the effectiveness of conversational scripts.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, Linguistics, Communication, or a related field. Equivalent practical experience may be considered.
• Must be fluent in both English and Bahasa Malaysia, with excellent written and verbal communication skills in both languages.
• Knowledge of any programming language or background in software development is an added advantage.
• Familiarity with conversational AI platforms and tools is a plus.
• Effective communication and collaboration skills, with the ability to work well in a team environment.

Nice to Have:

• Experience with AI or chatbot development.
• Experience with call center dialogue/ conversations/ scripts.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities
• Dental insurance
• Remote work flexibility