Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assist the outlet manager on daily Front of the House and Heart of the House operations
- Monitor the reservation status and communicate with culinary team
- Plan and arrange manning to meet business needs
- Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
- Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the outlet and related areas
- Offer a personalize guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist® approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up on correct procedures implemented by outlet manager as to prevent future recurrence
- Focus on the dining experience for LCAH members
- Ensure that safe working practices are followed including emergency procedures
- Assist Outlet Manager to organize and implement F&B promotions and special functions periodically
- Oversee the stock requisition and usage of operation equipment/supplies
- Maintain and check the outlet’s/heart of the house’s cleanliness and comply with the F&B sanitation and hygiene rules and regulations
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Develop own knowledge and skills as a contributing member of the F&B team
Qualifications:
- 1 year F&B management experience
- Experience in similar size/style of 5* hotel
- Diploma in Hospitality Management
- Evidence of Leadership / People management
- Good interpersonal and communication skills
- Able to work under pressure and independently
- Good interpersonal skills with ability to communicate with guests and all levels of colleagues and management
- Service oriented with an eye for details
- Good computer skills and proficient in Microsoft Office-Words & Excel
- Good problem solving and decision making skills
- Effective conflict management skills, respecting a diverse, multi-cultural environment
- Use sensitivity and discretion in supporting guest needs
- Lead to constantly improve the guest service experience and team performance
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
