- Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
- Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
- Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
- Use guest names during the process of conversation with guest
- Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
- Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
- Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
- Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
- Monitor room statuses to ensure clean rooms are available for arrival guests
- Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
- Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
- Assist in preparing keys, mobiles or papers to colleagues if need arise.
- Answers all lost & found queries in a timely manner and follow up accordingly
- Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
- Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
- Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
- Ensure that safe working practices are followed including emergency procedures
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Carry out any other duties as and when assigned by the Management of the Hotel and department
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