- Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
- Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
- Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
- Billing and proper keeping of daily bills
- Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
- Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
- Prepare daily sales summary, function report, cashier report and casting of charges
- Conduct monthly inventory of laundry supplies to prepare for next orders
- Follow up on every written order to ensure that all cleaning request forms are received by the required time
- Maintain adequate stock of forms relevant to the Valet Operations
- Attend to guest complaints or clarifications in the absence of the superiors
- Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
- Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.
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