The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.
Primary Responsibilities
Overseeing Daily Operatoins and Achieving Targets
- Supports Resident Mixologist in providing world-class hospitality and drinks making.
- Ensures operating par stock for OS&E and beverage.
- Adheres to bar Standard Operating Procedures.
- Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore.
- Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team.
- Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
- Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required.
- Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
- Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
- Is present in the bar/outlet during all key operation periods.
- Achieves or exceeds outlet’s goal and sales target.
- Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards.
- Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
- Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times.
- Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
Marketing Plan and Revenue Management
- Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
- Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
- Carries out appropriate and effective measures to improve control of costs, expenses, and labour.
Training, Learning and Development of the Team
- Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
- Completes On-the-Job-Trainings and develops new skills and knowledge.
- Assists and guides the departmental orientation for new colleagues.
- Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve.
