The Role of Document Specialist
The Documents Specialist is an independent contributor who reports to the team leader. Under the direction of the team lead, the duties include regular communication with clients and internal stakeholders at all levels. The position holder will be exposed to the whole spectrum of immigration work in Singapore, in particular, the submission of applications for citizenship and permanent residence (PR). This includes organizing and reviewing all necessary documents and forms to ensure that they are accurate and complete before submission. To ensure that all applications comply with current regulations and policies, the document specialist must also stay up to date on any changes or updates to the application process and requirements. The role requires a thorough understanding of Singapore's inbound immigration regulations and policies, as well as the ability to apply that knowledge to provide high-quality, personalized service to each client. The position provides opportunities for growth and advancement, as well as attractive compensation packages for successful candidates.
Key Responsibilities of Senior Document Specialist
- Handles daily communications with clients and important stakeholders regarding their Singapore immigration application procedures.
- Preparation, documents review and and application draft
- Liaisons with various government agencies (MOM, ICA, EDB, etc.) regarding progress and delays as necessary, as well as Third-Party Vendors to assist the customer with translation and notarization, among other services.
- Ensure the submission of error-free applications to the Immigration & Checkpoints Authority for Long Term Visit Pass (LTVP), Permanent Residence (PR), and Citizenship (ICA).
- To serve as each allocated client's point of contact for the duration of their application process, from document gathering to formalities fulfillment, primarily but not solely: Pre-submission, post-submission, and/or post-results
- Communicates with clients to arrange for the completion of application packages or the collection of documents
- Handles databases for clients and documents.
- Meets the Management's monthly KPIs
- Get the most recent information on Singapore immigration issues by doing some research.
Qualification and Experience
- Diploma/ Advanced / Higher / Graduate Diploma in any field
- Experience managing a diverse clientele in a related government agency, such as the Immigration & Checkpoints Authority (ICA) or the Ministry of Manpower (MOM), or in the document procurement and/or immigration application industry.
- Capable of working methodically within set deadlines
- Able to effectively translating clients' perspectives and/or requests into articulate and sound documents within ICA's reviewing standards.
- Capable of working independently and setting priorities for tasks while keeping client delivery expectations and service standards in mind.
- Ability to produce clear, well-organized documents with a natural attention to detail and excellent writing skills
- Language skills: Proficiency in English is required
- Writing skills: Proficiency in English writing is essential, along with the skill to craft effective, personalized emails that address each client's needs and inquiries.
- Computer skills: Microsoft Office and Adobe PDF
Work Location: Central
