You will be part of a team in a security firm specialising in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.
As a Network Technician, you will be responsible for the following:
- Be a part of network maintenance standby duty rotation that is assigned by the Team Lead.
- Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality
- Provide 1st level on-site network support to end-users.
- Attend to daily customers' issues reported when not on standby.
- Perform routine tasks to ensure the network's stability and prevent potential issues.
- Identify and resolve issues related to network.
- Managed the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
- Responsible for the patch management of network systems and devices to ensure security and optimal performance.
Requirements:
- Minimum Higher NITEC or NITEC in module in IT and has fundamental knowledge in network.
- Capable of understanding and implementing procedures and instructions given in operations manual.
- A strong team player with the ability to collaborate and willingness to support others.
- Have strong communication skills and ability to resolve issues or inquiries effectively.
- Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours)
- Successful applicants for this position should be ready to work at Tuas Checkpoint in the future on a rotational basis.
Benefits:
- You will receive training on how to install, monitor and troubleshoot network equipment.
- Shift Allowance
- Performance Bonus
