Location: Singapore (Hybrid)
As a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!
Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Your days will be spent working closely with our clients to ensure that they are effectively using our intelligence cloud and services to positively impact a range of security functions including security operations, incident response, threat research, vulnerability management, risk, and geopolitical / physical threat teams.
What You’ll Do:
● Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
● Drive product adoption across a diverse portfolio of the company’s clients across APJ
● Execute our client engagement strategy by delivering comprehensive Success Plans
● Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
● Identify, assess, and escalate account risk factors and orchestrate remediation efforts
● Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
● Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
● Regularly capture and internally share your customers’ experience with Recorded Future
● Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention
What You’ll Bring to the Team:
Knowledge:
● Demonstrated experience in Customer Success and enablement principles
● Strong understanding of Cyber/Information Security fundamentals
● Familiarity with Project Management processes, strategies, and methods
Competencies:
● Passion and drive for making customers happy and successful
● Positive, collaborative, and energetic attitude with a strong desire to make an impact
● Polished and professional approach for delivering customer engagements
● Proven history of successfully managing multiple, often competing priorities simultaneously
● Experience designing and executing communications and/or customer success programs
● Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO
● Demonstrated passion for cyber security and intelligence
Requirements:
● Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience
● A native Korean speaker and fluent in English is essential as this role requires interactions with Korean clients
