Role and Responsibilities
- Be the single point of contact for all F&B and Event Management requests.
- Track and report all F&B Event Management requests and develop management reports and insights.
- Develop service improvement initiatives and new ideas to improve the overall hospitality to internal client staff and external guests.
- Support the sourcing of new caterers, F&B,pantry supplies, employee experience and hospitality vendors across APAC (if needed).
- Ordering and delivering catering and hospitality services according to bookings.
- Continually develop client knowledge, with the aim of surprising and delighting at every opportunity.
- To actively gain client feedback in all areas of the business and in turn share this with your line manager.
- Interface with the Facilities team to make them aware of any cosmetic building repairs observed as they undertake their own responsibilities
- To provide corporate event project management as required and where applicable.
- Discuss any training needs or requests with your Coordinator / Manager.
- Check rooms are set up correctly according to the booking requirements. Monitor cleanliness and that all requirements for food and beverage, audio visual etc. are ready and available at the requested time.
- Ensure vending and coffee machines are fully stocked, clean and in working order.
- Oversee stock control for consumables (catering stock) and ensure everything is in order and in stock at all times.
- To work flexibly with the Receptionist (where applicable) based on business needs.
- To provide coverage support for the Receptionist during the 1 hour lunch break.
- Ensure all areas of responsibility throughout the office are presentable at all times.
- Ensure cleanliness of pantries / hospitality storage rooms.
- Understand and use the visitor registration system and have a thorough working knowledge of the room booking system.
- Generate reports as required.
- Promote the use of the visitor registration system to bookers, guiding them to pre-register their guests, especially before any large events.
- Any other ad-hoc duties as requested by the Manager.
Qualifications
- Minimum 5 years’ experience working in a hospitality role.
- Strong customer service and complaint handling skills.
- Must be well organised and able to manage multiple tasks.
- Must be dynamic and action-orientated, and able to meet deadlines and achieve objectives.
- Must have the ability to build and maintain relationships and work confidently with people at all levels.
- Keep all information and materials relating to the business of the Firm or its clients strictly confidential.
- Maintain a professional, polite and considerate manner at all times.
- Must be an excellent communicator in English (written and verbal).
- Must have excellent knowledge of and skills with MS Office suite, especially Excel and PowerPoint and good data analytical skills.
- Must have the ability to demonstrate a high degree of confidentiality and adhere to company polices.
- Must have the ability to work independently and take initiative but also be an enthusiastic team player.
