- Salary: $3,000 - $4,200
- Location: Woodlands
- Working day: Monday – Friday
- Working Hour: 8:30am - 6:15pm
Job Description:
- Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
- Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
- Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
- Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
- Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
- Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
- Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.
- Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
- Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
- Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
- Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
- Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
- Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
- Ensure IT practices and procedures comply with relevant regulations and internal policies.
- Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.
Requirements
- Minimum Diploma in Information Technology.
- Preferably with 2 years’ relevant work experience.
Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)
