Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
The Fund Accounting Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees, leading a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of activities associated with Net Asset Valuations (NAVs).
Responsibilities:
- Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control.
- Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues
- Deliver excellent service against agreed service standards and in line with client satisfaction criteria
- As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients
- Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
- Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client
- Incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively
- Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed)
- Identify opportunities for service improvement based on useful metrics and demonstrate results.
Qualifications:
- 10-12 years of relevant experience
- Experience in fund accounting or related field
- Knowledge of funds services and its process
- Knowledge of relevant technical systems
- Previous supervisory experience
- Demonstrated leadership and project management skills
- Consistently demonstrates clear and concise written and verbal communication
- Excellent analytical, problem solving, and time management skills.
Education:
- Bachelor’s degree/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
