Role Summary
Howden Specialty is part of Hyperion Insurance Group, the world’s largest majority employee-owned insurance group. Howden Specialty creates and services insurance programs across a diverse range of insurance and reinsurance specialisms on a global basis. The Company has 4 regional hub offices with Singapore being the Company’s largest hub, outside the UK.
The job holder will manage clients’ insurance requirements in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.
Negotiate with markets to obtain the best available terms to meet the clients’ requirements.
Core Responsibilities for All Staff
Achieve Results through Relationships with All Parties
§ Deliver a personal performance that contributes towards the Company achieving its objectives
§ Achieve lasting relationships with all parties (clients, markets, suppliers, third parties and other staff)
Delivery of Service
§ Consistently deliver an excellent and comprehensive service
Conduct and Integrity
§ Ensure all dealings are carried out with integrity and professionalism
§ Act in utmost good faith, in accordance with the relevant Company and/or Group policies and never risk the Company’s reputation
Development and Professionalism
§ Continuously develop skills and knowledge
§ Develop others where you are responsible for their performance
Specific Responsibilities
Clients
§ Develop strong relationships with clients
§ Ensure transactions are conducted with full transparency
§ Deal with incoming enquiries from clients, insurers and third parties
§ Deal with client renewals and mid-term adjustments
§ Accompany other team members on client visits as appropriate
§ Behave with all clients (both internal and external) fairly and ethically
Suppliers/Markets
§ Maintain an appropriate group of preferred markets in each area of activity
§ Develop strong relationships with markets
§ Negotiate with markets to provide best balance of quality, service and price
§ Maintain any ongoing delegated authority contracts appropriately and cost effectively
Broking/Administration
§ Assist in the creation of comprehensive client and broking documents
§ Processing of slips, quotes, indications and endorsements
§ Technical duties (including data entry, credit control, chasing subjectivities)
§ Ensure up to date records are maintained at all times on the Company systems
§ Assist in planning the most appropriate insurance program for the client’s demands and needs
Compliance
§ Ensure compliance with all applicable Company and/or Group policies and procedures
§ Ensure correct authorization is obtained and processes followed when required by the Company and/or Group policies and procedures
§ Ensure compliance with legal and regulatory requirements
§ Ensure that performance, HR and T&C records are up to date and meet the Company and/or Group’s requirements
§ Maintain accurate records and deal with correspondence appropriately
Reporting
§ Provide relevant management information to senior management
Projects
§ Manage assigned projects and contribute to other projects as required
§ Respond appropriately to urgent issues as they arise
Market Awareness
§ Keep informed of all legal and regulatory developments relevant to the department
§ Share information that could be beneficial to the Company
Representing the Company
§ Any other reasonable duties, as required
