We are looking for an Application Support Engineer to join a Software Solutioning Company delivering FinTech Applications.
- Gain exposure to the latest Web3.0 technologies
- Salary package up to $4,000 + AWS + VB (~2 months bonus)
- Central work location - Hybrid working arrangement
Responsibilities:
- Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
- Collaborate with Level 2/3 technical staff and project managers to establish goals and objectives for system improvements and upgrades.
- Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
- Create and implement new processes to improve efficiency and customer satisfaction.
Requirements:
- Qualification in Computer Science or equivalent.
- Experience with some programming languages (HTML, JAVA) will be an added advantage.
- Good writing and communication skills.
- 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.
Interested candidates may apply via email to [email protected] (indicating Job ID J47178 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Lee Wen Ying (Mattias) - R23112909
ScienTec Consulting Pte Ltd - 11C5781
