Job Description:
Reporting to the Manager, this role will be a member of the ERP implementation & Support project team to Operations To support existing Oracle R12x Production Support, Service Request and Enhancement Request. This role will also ensure the smooth running of critical business processes after project implementation. Should have hands on experience with Development of Integrations, Data Migrations, Customizations.
Responsibilities:
· Manage full life cycle of Requirement, Design, Build, Testing, Deployment and Support
· Develop and document AS-IS / TO-BE business processes, configuration scripts, and other associated functional specifications from end user requirements, as well as system documentation for new implementations
· Assist with the configuration and development of application objects, workflow, reporting, integration, and conversion programs, etc
· Outline functional testing scenarios, prepare test scripts and conduct unit and system integration tests
· Conduct user training and manage user testing
· Analyze and solve complex customer issues related to data and processes
· Track and follow up on operational issues, and perform change impact analysis for quarterly changes on BAU landscape with reference to the project landscape
· Liaise with Biz users and vendor and ensure the deliverables with quality.
· Manage Oracle ERP R12 related support activities.
