Job Description
Responsibilities:
- Handle checking-in and checking-out of guests.
- Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
- Supervise, monitor and evaluate the service standards provided by the Guest Services team
- Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.
- Attend to guests’ needs and enquiries.
Requirements:
- Candidate with at least a Diploma or equivalent qualifications.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Preferably supervisory experience in Customer Service or equivalent
- Good interpersonal skills and positive working attitudes
- Service oriented and able to display passion, energy and professionalism in their duties
- Resilient, proactive and ability to work independently under minimal supervision and in a team
- Perform 2-rotating shifts and able to work on weekends and public holidays
- Candidates with servicing experience are also welcomed to apply.
- Uniform and Staff duty meal will be provided
