About the position:
The Customer Service Specialist is primarily responsible for liaising with DSV’s customers, coordinating with the operation team, identifying customers issues and challenges, feeding these information to the operation team and assisting them in achieving the service level as well as shipping documentation required.
Roles & Responsibilities:
· Receiving of job orders and preparing all documents required for submission based on the job information and requirements provided by the customer.
· Updating and entering in all information in the Warehouse Management System (WMS)
· To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if they are unable to resolve the issues
· Export process: warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, and documentation.
· Import process: clearance from terminal, warehouse receiving, consolidation delivery onboard vessel.
· Communicating with inter offices, customers, warehouses, carriers, transporters and third-party vendors.
· Ensure daily, weekly, and monthly reports are up-to-date and provided to the department head on a timely basis.
· Communicate discrepancies/issues to team supervisor/manager when necessary
· To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
· Making sure that workplace safety rules & DSV policies are being followed
· Ensure all customers' standard operating procedures are followed and updated
· To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned
To be successful in this role, you will require the following:
· GCE ‘O’ Level with minimum 2 years relevant experience
· Demonstrated warehousing and customer service experience
· Excellent written and oral communications skills
· Strong problem-solving ability
· On-the-job training will be provided
· Meticulous, able to work independently and a team player
· Able to follow, perform and maintain a good and positive performance in both housekeeping and safety-related task assigned by the management
