The Padel Co operates padel (fastest growing racket sport in the world) clubs. We intend to foster a vibrant and welcoming community for all padel enthusiasts. We are seeking enthusiastic and versatile individuals to join our team and support the day-to-day operations of our Club. We will be operating 2x locations in Singapore: one in Bugis (3x Padel Courts, F&B/retail space) and Bukit Timah (3x Padel Courts).
Responsibilities:
- Customer Service:
- Assist customers with inquiries, sign-ups, and bookings both in person and via whatsapp/phone/email.
- Provide information about our programs, services, and events.
- Address customer concerns and escalate issues to management when necessary.
- Venue Management:
- Maintain a clean, organised, and welcoming reception area.
- Coordinate with the cleaning team to ensure the club/bathrooms are clean & well maintained.
- Assist in the coordination of padel games, tournaments, and special events.
- Monitor and manage court reservations using our booking system.
- Coordinate with our coaches and clients to ensure smooth operation of these programs.
- Marketing & Promotions:
- Assist with promotional activities, marketing campaigns, and social media management.
- Engage with the padel community through various social media platforms. Primarily through Whatsapp & Instagram.
- Administrative Support:
- Process payments, fees, and transactions accurately using our Point of Sale (POS) system.
- Perform administrative tasks such as filing, data entry, and maintaining records.
- F&B:
- Fill in as a part-time barista when needed.
- Receive barista training and support for registration with the Singapore Food Agency (SFA).
- Prepare and serve coffee, beverages, and snacks to customers.
Required Skills and Experience:
- Customer Service: Previous experience in customer service or a related role is preferred.
- Communication: Strong communication skills with an outgoing personality.
- Technology Proficiency: Proficient in using computer systems, including Microsoft Office and POS systems.
- Barista Training: Willingness to undergo barista training and registration with SFA.
- Flexibility: Ability to work shifts including evenings, weekends, and holidays. Willingness to work at both of our venues on a roster system.
- Sports Enthusiasm: A passion for padel or sports is an asset.
