- Oversee daily operations of multiple food and beverage outlets, ensuring smooth and efficient functioning.
- Develop and implement operational policies and procedures to enhance productivity and service quality.
- Monitor and analyze operational performance metrics to identify areas for improvement.
- Lead, mentor, and develop a high-performing team of managers and staff.
- Conduct regular performance reviews and provide coaching and training as needed.
- Foster a positive work environment that encourages teamwork and professional growth.
- Prepare and manage budgets, forecasts, and financial reports.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement cost-control measures and optimize resource allocation.
- Ensure exceptional guest experiences through high standards of service and hospitality.
- Address guest feedback and resolve issues promptly and effectively.
- Develop strategies to enhance guest satisfaction and loyalty.
- Collaborate with the marketing team to develop and execute promotional campaigns and events.
- Identify opportunities for business growth and expansion within the market.
- Stay updated with industry trends and competitor activities to ensure a competitive edge.
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain high standards of food quality and presentation.
- Conduct regular audits and inspections to ensure adherence to company standards and policies.
Requirement:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8-10 years of experience in operations management within the food and beverage industry.
- Proven track record of managing multiple outlets and leading a diverse team.
- Strong financial acumen and experience with budgeting and cost management.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
