Roles and Responsibilities:
- Implementing and maintaining ServiceNow features, and develop, manage third-party integrations with ServiceNow.
- Build and maintain API and flat file integrations in ServiceNow with multiple third-party applications.
- Extend ServiceNow capabilities as per the Customer requirement.
- Support version upgrade in ServiceNow Platform
- Build enhanced User experience features such as Service portal, Mobility etc.
- Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training.
- Recommend and implement automation solutions to streamline for existing modules in ServiceNow.
- Develop new features and customize existing features in ServiceNow based on the customer requirements.
- Create and maintain documentation related to new and existing integrations.
- Support production rollout and release processRequirement.
Requirements:
- Experienced in the development and implementation of ServiceNow ITSM modules, with additional knowledge in SPM and IRM being advantageous.
- Skilled in creating and managing Business Rules, Script Includes, UI Actions, Script Actions, Scheduled Jobs, email scripts, and workflow run scripts.
- Proficient in designing flows using Flow Designer and Integration Hub.
- Competent in ServiceNow client and server-side JavaScript, as well as ServiceNow APIs.
- Capable of customizing ServiceNow using UI Pages, UI Macros, and CMS with CSS, HTML, and Jelly.
- Hands-on experience with integrations involving Enterprise suite applications.
- Adept at building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs.
- Proficient in programming with JavaScript, XML, HTML, AJAX, Angular, and Jelly scripting.
- Experienced in integrating ServiceNow with external systems and applications using REST/SOAP APIs.
- Skilled in developing Scripted Rest APIs and managing third-party integrations.
- Ability to troubleshoot and resolve integration issues for seamless data flow and system interoperability.
- Strong debugging skills alongside coding proficiency.
- Experienced in extending the ServiceNow schema for custom applications.
- Knowledgeable in creating data sources, ETL processes, import sets, and transform maps.
- Proficient in using ATF to develop and execute test cases.
- Experienced in managing ServiceNow version upgrades.
- Familiar with MID server, Import and Export Sets.
- Good understanding of adding multiple pages and widgets to the ServiceNow portal.
- Tertiary education (Bachelor’s degree) with possession of experience with ServiceNow platform is preferred.
