Main Tasks
1. Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment – debt chasing tasks.
2. Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing.
3. Monitor and follow up with account holders on payment dates.
4. Raise waivers or credit notes for customer dispute cases when necessary
5. Maintain accurate and timely records and tracking of all billing cases
6. Assist in the preparation of reports and accounts loading.
7. Help in sending statements of account, reminder letters and tax invoices to account holders.
8. Any other ad hoc administrative duties.
Requirement
1. Min Higher Nitec or Nitec
2. 1-2 years in debt collection industry
3. Possess customer centric qualities
4. Good interpersonal & phone communication skills.
5. Good spoken English and Mandarin.
6. Basic written English abilities
