The Head of Global Product Activation in the Global Technology Product organization is uniquely positioned not only to architect the change maturity, but also to orchestrate, embed and scale the maturity of change.
The Head of Global Product Activation is responsible for designing and rolling out the product activation strategy in collaboration with Group and Local Business units. Responsibilities also include developing and implementing effective recruitment strategies, resource cost / utilization and developing a network of change agents across the business in line with the collective organizational model.
The Head of Global Product Activation will work closely with Group Technology and Local Business unit senior management to:
- Craft the product activation narrative.
- Design simple and coherent key messages targeted as appropriate to articulate “What’s in It for Me including benefits for the local markets and broader Global Product Team
- Propose and agree approach to proactively manage resistance to change, ease real or perceived impact of change.
- Create (else identify) suitable and effective channels to deliver key messages, uncover sentiments and receive feedback.
- Identify knowledge, skills, behaviour gaps to be filled progressively as the operating model evolves and matures.
- Measure adoption and support for the new operating model and ways of working.
- Uncover and summarize recurring themes driving resistance or disengagement.
- Support the definition and ongoing maintenance of the operating model, and associated resource management with Global product teams and local business units
- Design communication and activation collateral to support delivery by Group Technology senior management team, select LBU representatives who may serve as change agents in collaboration with the central change management team
- Develop and manage the Strategic Change Management Communication and Engagement Strategy
Requirements
- Bachelor’s degree in a quantitative Business or Computer Science
- 10+ years in Financial Services / Insurance Industry
- 5+ years of senior business management or equivalent support of C-Suite executive decision making. Comfort and maturity to engage senior executives in difficult conversations.
- Extensive experience in program management, PMO or product adoption/activation
- Experience in strategic change management for global programs where there are significant operating model and restructuring changes
- Ability to think broadly across a range of strategic issues and possess an analytical aptitude
- Strong communication and interpersonal skills to interact congenially with global colleagues across different levels
