This is the core role within an operational store, whether it be in the Local Market or Airport, as this person can rent competently, prepare vehicles and manage returns, alongside standard basic duties that are required on station daily.
This person is responsible for
- Delivering outstanding Customer Service to our customers, exceeding expectations where possible.
- Maximising revenue through the sale of products, services and lead generation.
- Timely and thorough cleaning of company assets to ensure that our customers get the best experience as possible
- Effectively managing the customer return process, ensuring customer satisfaction while protecting our assets and revenue.
- Delivery of vehicles across all operations including leasing.
- Completion of all required tasks as part of ABG Basic Daily Duties.
- Management of our fleet – Controlling Inventory (walking the car parks), Fuel processes (driving cars to be refilled) and other processes outlined in Daily task sheets
- General administrative tasks required by the operation
- Owning any customer concerns.
- Driving vehicles to and from customers and other stores within local region where required
- Having the ABG Safety Pledge at the heart of everything they do for our team members and customers
This person enjoys taking a flexible approach within the role ranging from cleaning and delivery & collection of vehicles, to owning the overall Customer journey.
