- Handle phone and email queries
- Book and manage customers' appointments
- Manage daily spa operations
- Interacts with guests to obtain feedback on product quality and service levels
- Conduct consultations for customers
- Upsell spa packages and meet sales target
- Lead and motivate a team of consultant and therapists to maximize sales through maintaining excellent service and retail standards to achieve customer service and sales goals
- Plan promotional campaigns with marketing department
- Handle customer complaints
- Plan monthly staff roster
- Handle staff's grievances
- Manages supplies and equipment inventories within budget
- Ensure store cleanliness and hygiene is well maintained
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