You should have / be
- A Team MGP player with a passion for the brand and fashion
- A customer-centric mindset - always thinking of the customer first
- A performance-driven attitude and a hunger and thirst for results and sales
- Excellent communication and people skills
- A high degree of professionalism, judgment and keen attention to detail
- Strong leadership skills in motivating and driving the team
- Strong relationship management skills and ability to connect especially with the regulars and VIP customers
- Strong project management skills and ability to manage and influence other functional peers
- A hands-on and get things done attitude!
Main responsibilities
- Retail Operations Management for all outlets
- Lead, manage and mentor a team of full-time and part-time retail associates
- Inspire and motivate team to work towards a collective goal
- Collaborate closely with all other functional team in Singapore to ensure high ROI for each store
Retail Performance & Operations
- Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Manage the day-to-day store operations to ensure a seamless and smooth customer experience
- Develop strategies to enhance the store customer experience and drive sales performance
- Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
- Develop, improve and optimize retail processes to improve productivity and store operations
- Oversee the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
- Oversee store inventory levels and ensure highest level of inventory accuracy
- Oversee general store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget
Qualifications & Experience
- Min Diploma and have a passion for retail and fast fashion
- Min of 3 years of retail experience
- Extremely customer-centric and genuinely enjoys serving and getting to know customers better
- Positive, energetic and friendly demeanor
- Strong communication skills and ideally bilingual in both English and Mandarin
- Collaborative team player
- Open to working various shifts and able to work 6 days a week for full timers, or 3-4 days a week for part timers (including weekends and public holidays)
