Key responsibilities:
- Lead ongoing monitoring of key operational metrics and data reporting
- Drive performance improvement based on key operational metrics
- Develop and implement internal quality control standards
- Analyze existing operational flows and highlight potential process weaknesses
- Evaluate and execute process improvement opportunities
- Work closely with BUs to ensure adherence to operational processes, operational safety and SLAs
Requirements:
- At least 1 year of working experience in roles related to data analysis
- Previous exposure to e-commerce and/or logistics sector(s) highly advantageous
- High level of resourcefulness and adaptability
- Collaborative and data-driven approach to problem solving
- Able to work independently and with high attention to detail
- Language proficiency in both Chinese and English (reading, writing and verbal) is a must for liaison with HQ and Chinese speaking stakeholders
- Proficiency in Microsoft Excel and PowerPoint