We are looking for an Online Escalation Specialist for our client, a Multinational Technology Company, to strategically investigate, enforce and coordinate response for the most important issues on our client’s platform/product sites.
This role’s mission is to advocate for and protect every person, community, and business from risk in the online community.
Responsibilities
- Investigate & review high-priority escalations and sensitive inquiries client’s apps
- Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines
- Interpret and enforce company’s terms of service using internal tools and address tooling gaps
- Adapt to changing escalation requirements, prioritize requests, and propose creative solutions
- Understand the Escalations ecosystem and collaborate with different teams
- Analyze data and trends to improve the escalation process and provide recommendations.
- Communicate effectively with internal stakeholders and work under pressure
- Foster collaboration with Global and cross-functional teams.
Minimum Qualifications
- Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
- Operational Experience of at least 3-5 years in Escalations Management, Risk Management, Consulting or a similar role
- With strong sense of working as an individual contributor but at the same time a great team player
- Strong demonstrated experience building relationships and influencing across functional boundaries and/or globally
- Experience with analytical tools like Excel or SQL
- Regional and Global market coverage is an added advantage bonus.
- Proficiency with other languages will be a plus as this role will cover global and regional markets.
- Can work on flexible working hours - Participate in a 24/7 on-call rotation, including weekends and after-hours shifts
- Open to a 6-12 months contract period, highly renewable!
- Open to work onsite or hybrid in the CBD Area.
What We Offer? - A highly competitive remuneration package.
- An opportunity to interface with cutting-edge technology.
- An inclusive and collaborative work milieu.
- A clear trajectory for career advancement and professional growth
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
