Morgan McKinley is in search of a Premier Partner Experience Specialist to join our client's Operations team at a multinational social media company.
This individual will directly assist our client's partners, ensuring exceptional support experiences and addressing operational issues related to partner programs and associated products.
Responsibilities:
- Deliver delightful, personalized support experiences to partners.
- Lead partner onboarding and serve as the primary point of contact for operations.
- Address partner inquiries regarding product features, bugs, etc.
- Resolve complex issues by identifying pain points and implementing effective solutions.
- Identify trends in partner issues and provide feedback to cross-functional teams.
- Implement processes to enhance partner experience.
- Enhance support workflows for issue resolution and product insights.
- Develop expertise in product and issue resolution to enhance support quality.
- Contribute to building and maintaining a centralized knowledge base.
- Train new employees on current workflows, processes, and internal tools.
Qualifications:
- Bachelor's degree or equivalent
- Has 3-5 years of experience in operations, customer support, technical support, or account/partner management.
- Proficiency in troubleshooting, triaging issues, problem-solving, and issue identification.
- Preferably, experience in the media industry, support operations, and APIs.
- Familiarity with Excel and/or basic data and insights tools.
- Strong written and verbal communication skills for collaborating with internal and external stakeholders.
- Ability to work occasional non-traditional hours (outside of 9am-6pm).
- Fluency in Thai, Vietnamese or Chinese languages to effectively engage with partners and stakeholders in these markets.
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
