Job Description Summary
Provides technical support to field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing and debugging complex computer systems, software, or networked and/or wireless systems. Provides technical support in the operation and maintenance of vendor products, services, and solutions. Involved in report design, solving reliability and maintenance problems or bugs, and design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users on highly technical or sophisticated products. Requires knowledge of one or more networking system technology areas.
Job Description
Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Network Engineer, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Job Qualifications
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
• 5 years of relevant experience
• Proven knowledge and experience in trouble-shooting, switching, and routing
• 2+ years of working experience in Networking
• Minimum CCNP certification or equivalent knowledge
• Experience with Network security, WAN
• Working knowledge of ITIL
Preferred Skills and Experience
• Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX
• Experience with Ansible automation
• ITIL Certification
