Job Summary: The Automation Engineer is responsible for maintaining and optimizing PLC control systems within the organization. This role involves diagnosing and resolving system errors, providing technical support, and collaborating with the Controls Development team to enhance and customize software solutions. The engineer will ensure that all systems operate smoothly, meeting customer requirements and maintaining high reliability. The role requires a strong understanding of PLC programming, communication protocols, and a commitment to supporting system performance across multiple regions.
Responsibilities:
- Serve as a key member of the Customer Support team, providing support for PLC control software solutions.
- Diagnose and resolve system errors, ensuring minimal downtime and optimal system performance.
- Collaborate with the Controls Development team to enhance, customize, and provide innovative solutions to existing systems.
- Ensure the reliability and performance of software solutions by analyzing detailed design specifications, interface documentation, and system flows to meet customer requirements.
- Update and maintain functional design specifications, interface control documents, and test specifications to reflect current system configurations and customer needs.
- Foster strong working relationships with peers and colleagues across different regions to ensure seamless integration and support.
- Conduct in-house testing, Factory Acceptance Tests (FAT), remote support, and on-site testing and commissioning in collaboration with the Controls Development team.
- Provide on-call support for emergency situations and be available for short-term overseas assignments as needed.
