- PRIMARY FUNCTION
Work closely with the General Manager for the daily operations, manpower management, marketing and sales and profitability of all outlets.
ROLES AND RESPONSIBILITIES
Operations
-Ensure compliance with the company’s policies and procedures
-Responsible for staff rostering to ensure adequate manpower across outlets
-Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment
-Perform outlet inspection at least once a week
-Share relevant and pertinent news/information with the outlet staff on a regular basis
-Conduct regular outlet meeting for feedback on strategies to achieve sales targets
-Ensure that quality of products, service, and outlet ambience consistently meets and/or exceeds company standards.
-Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office
- To undertake any other duties and responsibilities assigned by the management
Training and Development
-Ensure that all new employees undergo onboarding and training according to SOP
-Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales.
-Review outlets' learning and career development initiatives to align with organization’s learning agenda
-Conduct performance appraisals for all outlet employees
-Coach, Motivate, Train, Retain and Develop staff’s performance so as to achieve company’s objectives.
Sales and Profit
-Responsible for the Sales and Profit performance of every outlet
-Conduct monthly sales analysis and implement action plan for areas of improvement
-Responsible for outlets’ petty cash expenditure
-Monitor and be responsible for outlets’ maintenance and repair costs
-Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.
Marketing
-Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast
-Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
-Maintain a record of each outlet’s sales trend before, during and after the launch of any marketing activity
-Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company’s branding.
Recruitment
-Recruit employees through an objective selection and interview process
-Ensure that all staff are oriented and trained according to SOP
-Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow.
Environment Conditions
Kitchen environment.
