The Director of Operations (DOO) is a key member of our leadership team, responsible for overseeing the smooth and efficient day-to-day operations of the entire hotel. You will ensure exceptional guest service, manage departmental budgets and staff, and implement strategies to maximize guest satisfaction and profitability.
- Oversees the Operations for the Hotel, strategy maps and policies and ensure alignment of goals and objectives of the Hotel’s strategic directions.
- Formulates, develops and ensures implementation and overall operational outcomes of operational systems and processes to ensure efficiency and timely completion of tasks.
- Provides leadership and strategic planning to all operational functions in the Hotel, directing the disciplines in all areas needing strategic input.
- Delivers operational and operationally related performance against agreed targets.
- Work closely with department heads to set departmental goals, budgets and performance metrics.
- Have the fundamental understanding of each function and ability to stand in during department heads’ absence.
- Analyse data and reports to identify areas for improvement and implement cost-saving initiatives.
- Ensure adherence to brand standards, safety protocols and guest service excellence.
- Oversee training and development to create a highly motivated and engaged team.
- Conduct regular inspections to ensure the Hotel's facilities and equipment are well-maintained and meet safety standards.
- Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.
- Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.
- Prepare reports for senior management on the Hotel's performance and identify areas for improvement.
- Handle any other general tasks and special projects assigned.
