- Communicate effectively and apply a structured methodology and lead change management activities for Sales Operations applicable to HP Programs primarily the operational process and flows using the HP assets.
- Enable the design, development, delivery, and management of the communications to stakeholders (Category, Sales, Customers and Partners)
Evaluate and ensure user readiness. Leverage the change management methodology, process and tools and drive adoption of the changes with stakeholders. - Obtain signoff from the stakeholders on deployment, adoption metrics and target.
- Point of contact for stakeholders on all new onboarding training, operational process, and system ticket resolutions related to operational process and flows.
- Also facilitate market/country, internal Sales Ops users issue resolution and roadblock removal.
- Collect input/user stories, document requirements, and support the design and delivery of training/demonstration on operational process and programs to stakeholders. Understand and work with Digital Transformation Office (D&TO) on the communication for upcoming deployment of assets (new release, new enhancements).
- Evaluate and measure the success of change management initiatives.
- Prepare risk mitigation plans and work closely with D&TO and stakeholders.
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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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