Key Responsibilities:
o Lead and mentor a team of L2 support engineers
o Provide expert-level on-site technical support for .NET, SQL, and database-related issues
o Troubleshoot and resolve complex problems
o Collaborate with internal teams to identify and resolve critical issues
o Develop and maintain technical knowledge and expertise in .NET, SQL, and database concepts
o Create and maintain documentation and knowledge base articles
o Communicate effectively with customers and internal stakeholders
o Analyses and improve support processes and procedures
o Lead incident management efforts, including:
o Identifying and prioritizing incidents
o Coordinating with teams to resolve incidents
o Communicating incident status to stakeholders
o Conducting root cause analysis and implementing corrective actions
o Design, implement, and manage CI/CD pipelines for automated deployments
o Manage database jobs, including:
o Creating and scheduling database backups
o Optimizing database performance
o Ensuring data integrity and security
Requirements:
o 5+ years of experience in .NET support or development, with a focus on SQL and database concepts
o Strong knowledge of:
o .NET Framework, ASP.NET, C#, and related technologies
o SQL Server, T-SQL, and database concepts
o Background in e-commerce applications preferred
o Knowledge in public cloud like AWS is preferred
o Excellent problem-solving, analytical, and leadership skills
o Effective communication and interpersonal skills
o Ability to work on-site at customer locations and provide support for critical incidents.
o Experience with:
o Incident management processes and tools (e.g., ITIL, ServiceNow)
o Database management systems (e.g., SQL Server, MS SQL)
