Job Summary:
Actively support TOUCH’s Digital Transformation journey by working closely with external and internal stakeholders and vendors to maintain and support TOUCH’s systems that enable Digital Capability and transform TOUCH into a data-driven and client-centric organisation.
Principal Responsibilities and Duties:
- Collaborate with internal stakeholders and vendors to design, implement, maintain and support digital end-to-end processes spanning across TOUCH systems
- Work with internal and vendor teams to design, maintain and support TOUCH technology platform built on Dynamics 365 (D365) Customer Relationship Management (CRM) and Business Central (BC), support issues and problem management, and design solutions to meet business needs.
- Use technical knowledge and expertise to conduct functional impact assessments, analyse business processes and requirements
- Analyse cloud service providers release plans, propose recommendations and work with internal teams and vendors to carry out action plan
- Ensure all business and technical documentation are kept up to date
- Ensure internal and vendor teams address and solve issues and problems in a timely manner to meet defined Service Level Agreements (SLAs)
- Monitor and address key issues with application programming interfaces (APIs)
- Contribute as a member of a cross-functional, agile delivery team.
Essential Qualifications and Competencies:
- Degree in Computer Science, Information Technology or a related technical discipline with at least 5 years of relevant working experience
- At least 3 years of working experience in Customer Relationship Management, Enterprise Resource Planning and Reporting solutions
- Working experience with technology such as Microsoft 365, Dynamics 365, Azure, Power Platform, SQL Server Reporting Services (SRSS), Jet Report and APIs
- Knowledgeable and experienced in application development, vendor and agile project management
- Good communication skills
- Strong grasp of digital concepts, technology and business models is advantageous
- Strong problem-solving and analytical skills
- Hands-on with a can-do attitude
- Positive attitude and a team player
- Energised by innovation projects and technology adoption in social services.
