Primary Responsibilities
- Maintain and develop good relationship with existing and new customers.
- Assist customers by contributing information and recommendations relevant to the customer and providing follow through support.
- Cold call to existing and potential customers to support sales growth.
- Attend to all new enquiries received.
- Assist sales and marketing with product promotion and marketing events.
- Prepare quotations and follow up on it.
- Responsible to update on product availability.
- Responsible for the preparations of sales documents.
- Update customers on delivery status and outstanding orders.
- Collaborate and liaise closely with internal departments for sales and other functions.
- Manage customer relations through the use of specialized CRM system.
- Perform additional duties and responsibilities assigned by management.
Knowledge and Skill Requirements
- At least 1 years of customer service experience diploma or degree in any field.
- Good interpersonal and communications skills.
- Service oriented
- Excellent writing skills and telephone etiquette.
- Able to communicate in 3rd language is added advantage.
- Proficient in MS Office, and experienced in NAV systems is an added advantage.
