The Front Office Assistant addresses the needs of all guests and ensures an exceptional guest experience. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.
Responsibilities
- Greet and provide assistance to arriving and departing guests.
- Manage guests' and/or customers' concerns and feedback and provide assistance to meet their needs.
- Provide guests with one-stop services to offer information and assistance as requested during their stay at the property.
Pre-Requisites
- A Diploma in hospitality or tourism related disciplines.
- Minimum one year of experience in similiar capacity
- Service-oriented individual with good communication skills
- Ability to work independently and effecitvely handle multiple and concurrent tasks
- Well-organised individual with strong problem-solving skills
- Willing to work shifts, including weekends and public holidays
