1. Job Purpose
The Lounge Manager is responsible for providing complete customer satisfaction by ensuring that the Lounge provides all necessary services and anticipating, and meeting guests’ needs and requests.
2. Principal Accountabilities
2.1 Manage the performance of the Lounge focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
2.2 Monitor that all guest supplies and amenities are offered and refilled to the required standards maintaining the customer satisfaction.
2.3 Ensure that the food produced and served is at best quality and in compliance with the budget and the targeted profit margin.
2.4 Handle and addresses guest's complaints and requests taking action to facilitate and promote the delivery of high quality of customer service and experience.
2.5 Conduct regular meetings with the Lounge team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
2.6 Ensure that staff members are wearing the proper clean uniforms at all time to assure their adherence to the brand dress code and following the hygiene standards.
2.7 Organize and supervise the day-to-day operations of the Lounge to ensure that all work is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence.
2.8 Provide on-the-job training and constructive feedback to subordinates to support their overall development.
2.9 Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Sushisamba provides excellent hospitality services to its guests.
2.10 Implement approved departmental policies, processes and procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
2.11 Performs other duties pertinent to this job as assigned.
3. Communication & Working Relationships
3.1 Works closely with subordinates to ensure information transmission at all time
3.1 Manages direct reports and operational issues on a daily basis
4. Knowledge, Skills, and Experience
4.1 BA degree in Hospitality from a reputable university
4.2 Minimum 5 years of experience in a similar position in the field of hospitality, in a fine dining restaurant
4.3 Excellent communication skills
4.4 Fluent in English
4.5 Excellent interpersonal and customer service skills
4.6 Excellent computer skills
4.7 Excellent management skills
4.8 Highly cooperative team spirit
4.9 Problem-solving skills
4.10 Capable of multi-tasking
4.11 Professionalism
4.12 Detail oriented
4.13 Proficient in MS Office
5. Physical Requirements of the job
The job of the Lounge Manager may require:
1- Standing for long periods of time
2- Long working hours, working during holidays, and covering different shifts (flexible in schedule
