Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.
We are looking for Full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.
Responsibilities
- Perform check in and check out duties in accordance to the Hotel’s P&P Standards
- Update guest information into Hotel PMS system
- Filing of guest registration cards into Guest In House folders for check in guest
- Filing and storage of guest registration cards for check out guests
- Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
- Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
- Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
- Check pantries and topping up of pantry amenities
- Preparing and sending of daily hotel reports to relevant parties nightly
Requirements
- Independent and adaptable
- Self-confident and makes an effort to be well-groomed and tidy
- Excellent communication and organizational skills
- Fluency in English is a must.
- Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
- Commitment to work a 5 day work week including shifts and weekends.
- Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
- Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage
