· Accountable for assisting the group to achieve targeted sales / profits, while maintaining the operational and service standards. To improve the organization's market share and positioning.
· To improve the organization's efficiency towards its mission and goals.
· To achieve 4 G results in:
a) Great Service
b) Great Food
c) Great Ambience
d) Good Profits
This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.
The objectives of the programme are:
· Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry
· Assist in efficient running and profitability of restaurant
· Ensure good service are provided in accordance with the Group’s SOPs
· Maintain service quality and consistency standards
· Adhere to the Group’s procedures and propose improvements to:
· maintain a healthy working environment;
· ensure customers’ satisfaction;
· monitor stocks level including inventory checks; and
· ensure the overall management of the restaurant operations.
On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.
Restaurant Management
· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
· Liaise with customers, employees, suppliers, licensing authorise etc
· Make improvements to the running of the business
· Ensure adherence to quality expectations and standards
· Ensure compliance with company cash handling policy and procedures
Sales
· Push for sales and promotion
Cost Management
· Oversee stock level and order supplies
People Management
· Interview, recruit and supervise staff
· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Customer Service
· Handle customer enquiries and complaints
· Ensure customers' satisfaction
· Motivate and train staff
